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  Prescription Refill IVR Systems
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IVR Voice Technology
QS1
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Please Scroll Down to research the leading providers of Automated Pharmacy Refill IVR Systems. If your company provides Interactive Voice Response technology, please contact us to have your company added to the RXshowcase.
   

VOICE-TECH, Inc.

 
Pharmacy Category:
Pharmacy IVR Systems • Interactive Voice Response Systems • Refill Automation Management
 

VOICE-TECH OFFERS A MODULAR APPROACH TO BRING YOU JUST WHAT YOU NEED

Voice TechVoice-Tech, an industry leader and innovator in providing Essential Communication Solutions for pharmacies is announcing a new, more flexible offering of its products. This modular approach gives pharmacies a broader choice of inbound and outbound patient communication options. For over twelve years, Voice-Tech has been committed to the pharmacy market place and continues to offer new solutions that give patients a multitude of convenient methods by which to order their prescription refills, including automated Telephone Refills/IVR, Internet on-line and kiosks, all of which can be purchased as separate modules or in combination. And by adding Voice-Tech’s compliance call module to drive up medication compliance and drive further business, pharmacies across the country continue to rely on Voice-Tech to keep their business thriving.

Tim Garofalo, President of Voice-Tech recognized the opportunity to expand the packaging of the Voice-Tech products. “We found that some products we sold as “add-ons” were in as much demand as our cornerstone IVR product. We are trying to be as flexible as possible so pharmacists can purchase just what they perceive to be their greatest need”, says Mr. Garofalo.

The “core” module – which includes the necessary hardware and Voice-Tech’s communication software – is the foundation of the new modular approach. Pharmacies can choose whichever product, or products, that most fit their needs, therefore paying only for the products they choose. This may reduce the initial investment up to 30%.

The cornerstone of Voice-Tech’s communication solutions has been Telephone Refills/IVR (interactive voice response). The telephone refill function lets callers submit prescription refill orders that ultimately post directly to the work queue of the pharmacy system, without the direct involvement of the staff, and allows your pharmacy to be open for business 24/7. This module can be configured in several ways: a refill hotline only, answer only after 3 or 4 rings, or as most commonly installed, answer all the pharmacy lines to give maximum benefit and typically provides a Return On Investment of six months or less!

Day or night, the Doctor Fax Authorization module automatically works every time a patient enters a refill that requires authorization, no matter which Voice-Tech solution was used to input the request.

Rx-Pickup gives the pharmacy greater control of the prescriptions in their will-call bins. Rx-Pickup activates automated outbound reminder calls to patients to inform them that their prescription refill order has been filled and is ready for pickup.

Internet Refill Solution allows a patient to request prescription refills via the pharmacy’s web site. Through direct communication with the pharmacy system software, the application confirms and notifies the patient whether or not refills are available and schedules a pickup time. The request is then posted to the pharmacy system work queue.

Quick-Link™ is a fast and easy way for every member of your staff, whether technician or cashier, to enter a refill request.

Refill Assistant™ is a self-service touch-screen that can be placed on the counter or as a kiosk that gives patients the ability to place refill requests from any location that is connected to the pharmacy network-taking only seconds to place the order, without involving the pharmacy staff. With Refill Assistant, patients can avoid the need to stand in long waiting lines.

Auto Attendant/Voice Mail Feature – gives callers a menu of choices and allows for transfers within a pharmacy as well as the ability to leave voice mail messages by doctors or patients.

Custom Order Module - for expanded shipping choices and/or confirming credit card information.

Outbound Call Module - This software allows for multiple new outbound call applications. First of these is compliance calls which allows for proactive reminder calls when a prescription is due to be refilled.

Long Term Care Module – Allows for streamline orders in low to medium volume long term care facilities. General Availability Fall ’06.

 

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QS/1 Data Systems

 
Pharmacy Category:
Pharmacy IVR Systems • Interactive Voice Response Systems • Refill Automation Management
 
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QS/1 provides products, services, and support to a variety of healthcare providers including community pharmacies, chain pharmacies, long- term care facilities, institutions, home medical equipment providers, and point-of-sale operations.

Community Pharmacy
The number one pharmacy management system for independent pharmacists from QS/1.

Chain Pharmacy
QS/1's store management system makes day-to-day pharmacy operations easier and more efficient.

Institutional Pharmacy
QS/1's product designed specifically for the institutional environment.

HME
QS/1's tool to manage any HME operation, large or small.

Point-of-Sale
QS/1's system to increase your profitability.

QS/1’s Interactive Voice Response (IVR)
QS/1's system to manage telephone refills and physician communications.

Interfaces
QS/1's interface capabilities designed specifically for working with the QS/1 product family.
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SRS Systems

 
Pharmacy Category:
Pharmacy POS Systems • Pharmacy Point Of Sale Software
  SRS

Pharmacy management becomes more challenging each year, from Internet
security to complying with HIPAA regulations to Medicare Part D. At SRS, we build pharmacy systems that set the pace for the industry, making
your business operate more efficiently and profitably, year after year.

The PKon Pharmacy Management System provides a full complement of SRS

SRS designs and programs all if its modules, so you don’t have to rely
on other vendors unreliable interfaces

SRS systems are designed to help you accomplish more and to keep your processes consistent, your inventories low, and your profits solid. Our systems earn excellent marks in reliability, performance, and ease of use. Conversion is rapid and reliable, with 100% functionality from day one. And our technical support is among the best in the business.

Most importantly, our systems take the frustration out of technology, so you can focus on what you do best, helping patients and growing your business.

Our multi-user, multi-tasking system supports over 20 stations with full sharing of peripheral resources. User interfaces are logical and easy to learn and use. Program functions can be performed simultaneously. And direct interaction with PKon products integrates all functions seamlessly, saving time and preventing double entries.

 

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OPUS-ISM

 
Pharmacy Category: 
Pharmacy & Retail Software • IVR Solutions & Technology
Pharmacy Management Systems & Services
Prescription Workflow Management Systems
   Opus-ISM Logo
OPUS-ISM is a leading provider of pharmacy management systems to independent, chain, outpatient and institutional pharmacies. OPUS-ISM has been in business for over 20 years and currently has over 1000 clients.

OPUS-ISM provides a robust, modular management system that can be configured to meet any pharmacy’s needs. In addition to software maintenance that comes standard with all OPUS-ISM products, we also offer extended hardware and peripheral systems support and maintenance programs. These programs include both phone support by highly qualified technical staff as well as on-site maintenance and support as required.

Pharmacy Management Systems:
  • Systems for Independent Retailers, Clinics, and Institutional Outpatient pharmacies.
  • Multi-Site, Central host systems for Chains, HMO’s and Managed Care Pharmacy Providers.
  • Systems for Nursing Homes, Hospitals, and Nursing Home and LTC Providers.
  • Telephone and Internet Refill Systems and Services for the Pharmacy Retailer.
  • Point of Sale Systems for the Pharmacy Retailer.
  • Electronically Capture and Display of HIPAA, Rx Pick-Up, Delivery and Credit Card Signatures.
  • Prescription Scanning, Rx and Pill Image Display, Workflow and QA Sub-Systems.
  • Electronic Physician-Pharmacy Module for Refill Authorization and New Rxs.
  • Third-party reimbursement Maximizer.
  • Customized systems for Correctional Institutions and Managed Care Providers
  • Integration with DME, Automated Dispensing and Medicare Billing.
 

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