TeleManager Technologies, Inc.'s suite of outbound messaging products are designed to optimize will-call bin management for the today’s pharmacy.TeleManager is the industry’s only IVR Company with several completely different IVR products making it possible for independent, chain or health system pharmacies to select the IVR system that best meet their practice and budgetary needs. And, our more than 10 years experience in working with all types of pharmacies has taught us how to make the installation and training easy for all involved.

Our list of products includes:

TeleManager™ Hosted IVR Service is a patented outsourced (ASP Model) IVR service that enables a pharmacy to offer their patients with a toll free automated refill “hot line” they can call anytime. The service also accepts all phone calls placed to the normal pharmacy phone number but that are not answered for any reason; such as all lines are busy or it is after hours. All patient information is captured at the TeleManager telecommunications operations center and faxed or emailed to the pharmacy in an orderly manner for processing. This unique service is the most affordable way to provide IVR.

TeleManager™ On-Demand IVR System builds on the same patented outsourced (ASP Model) functionality as the hosted service (above) but adds the functionality of interfacing with your pharmacy management system so that refill request are seamlessly routed over a secure internet connection directly into your pharmacy system’s refill queue. Installation does not require the purchase or installation of any hardware or cabling making the On-Demand System the easiest and most affordable ways to bring the benefits of fully integrated IVR to your pharmacy.

Refill TeleManager™ In-Store IVR System is the most versatile, cost-effective and easy-to-use traditional in-store IVR system in the industry. Currently used in literally thousands of pharmacies in all practice settings this full featured in-store system interfaces with you phone and pharmacy management system to allow you to simplify pharmacy operations and provide even more personalized customer service.

TeleManager Refill NetManager™ is an interactive on-line prescription service that enables your patients to request refills over the internet at any time that is convenient for them. NetManager can be interfaced with your pharmacy management system so that refills are validated and posted into your pharmacy management system’s refill queue in real time.

OverflowManager™ is TeleManager’s patented IVR service that provides over capacity relief when all phone line are in use. This truly unique service means your patients and prescribers will never have to listen to a busy signal and could eliminate the need for pharmacies to add expensive additional phone lines. All prescription orders are captured in TeleManager’s telecommunications operations center and sent t directly into your pharmacy management system.

TeleManagerCentral™ IVR System is an advanced Voice over IP capable solution that allows chain and multiple-location pharmacies to benefit from their economies of scale. This system resides at a central site and interfaces with all your telecommunications, pharmacy management system, workflow or central fill software to provide genuine benefits for patients, employees and prescribers.

All TeleManager IVR’s feature our visual management workflow screen enabling pharmacy personnel to monitor calls, customize messages, and manage other functions right from their workstation. OUTBOUND REFILL REMINDERS help to boost patient compliance. RxREADY and OUTBOUND PICKUP REMINDERS assist in managing your will-call bin. These solutions automatically notify patients via phone calls, text messages, and/or emails that their prescriptions are ready for pick-up.

Pharmacy Will Call Made Simple

HangRx™ is a complete professional grade will-call management solution for Pharmacy, offering prescription will-call storage & retrieval, prescription will-call tracking, automatic outbound 'Rx ready' calls, automatic outbound 'Reminder' calls, instant prescription location, efficient 'Return to Stock' process, will-call inventory reporting, and more... a total prescription Will-Call managing solution. Just Scan it, Hang it, and walk away! HangRx does the rest!...

• Return to Stock Reports
  • These valuable reports allow users to know the exact location of each aged prescription in will-call, reducing the "Return to Stock" process from hours to minutes-each week!
• Ready & Reminder Calls
  • Automatic calls are made when prescriptions are scanned into will-call, and again if the script becomes aged. These calls can be in the form of a personalized voice message or Text message to any phone. Studies have shown that up to 70% of aging scripts are picked up when a reminder call is made!
• Location Tracking
  • There is simply no better way to track prescriptions in will-call than electronically. HangRx provides users with a unique and effective way of locating prescriptions in will-call. No more time wasted on lost or misplaced prescriptions or embarrassing moments with customers.

Automation Benefits

• Return to Stock reports
• Rx Ready / Reminder calls
• Instant Rx locations
• Pickup reminder reports
• Hours saved each week
• Increased customer loyalty
• Increased Professional image
• Software interface; No double entry!

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Organized by activity. Directed by light. Verified by barcode.

Will-Call Rx provides accurate Rx delivery every time. This system is designed to eliminate the frustration of searching through alphabetically stored bags while also improving customer satisfaction. Will-Call Rx ensures that all prescriptions are found and delivered to the customer using lights and barcode verification. The system can be built for ANY pharmacy of ANY size.

Will-Call Rx saves time, increases efficiency and improves accuracy.

• Identifies all prescriptions including bulk and refrigerated items
• Defines days in will-call for alarm and reporting
• Interfaces with IVR (interactive voice response) system
• Return to stock function allows items to be taken out of will-call
• Consolidates all prescriptions by patient or by household to increase efficiency and customer satisfaction
• Interfaces with pharmacy information system

The ability to consolidate all prescriptions by patient or by household, including bulk and refrigerated medications, guarantees that the customer leaves with all of their prescriptions. Customer wait time is reduced and satisfaction increases with Will-Call Rx. Will-Call Rx also tracks the prescriptions by aging reports, alerting the pharmacists of prescriptions not picked up by the customer. The return-to-stock function allows the pharmacist to take these unused medications and replenish the stock, thus eliminating waste and saving the pharmacy money.

Configurable. Pre-Assembeled. Movable. High Density Storage. Cost Effective

VOICE-TECH OFFERS A MODULAR APPROACH TO BRING YOU JUST WHAT YOU NEED

Voice-Tech, an industry leader and innovator in providing Essential Communication Solutions for pharmacies is announcing a new, more flexible offering of its products. This modular approach gives pharmacies a broader choice of inbound and outbound patient communication options. For over twelve years, Voice-Tech has been committed to the pharmacy market place and continues to offer new solutions that give patients a multitude of convenient methods by which to order their prescription refills, including automated Telephone Refills/IVR, Internet on-line and kiosks, all of which can be purchased as separate modules or in combination. And by adding Voice-Tech’s compliance call module to drive up medication compliance and drive further business, pharmacies across the country continue to rely on Voice-Tech to keep their business thriving.

The cornerstone of Voice-Tech’s communication solutions has been Telephone Refills/IVR (interactive voice response). The telephone refill function lets callers submit prescription refill orders that ultimately post directly to the work queue of the pharmacy system, without the direct involvement of the staff, and allows your pharmacy to be open for business 24/7. This module can be configured in several ways: a refill hotline only, answer only after 3 or 4 rings, or as most commonly installed, answer all the pharmacy lines to give maximum benefit and typically provides a Return On Investment of six months or less!

Day or night, the Doctor Fax Authorization module automatically works every time a patient enters a refill that requires authorization, no matter which Voice-Tech solution was used to input the request.

Rx-Pickup gives the pharmacy greater control of the prescriptions in their will-call bins. Rx-Pickup activates automated outbound reminder calls to patients to inform them that their prescription refill order has been filled and is ready for pickup.

Internet Refill Solution allows a patient to request prescription refills via the pharmacy’s web site. Through direct communication with the pharmacy system software, the application confirms and notifies the patient whether or not refills are available and schedules a pickup time. The request is then posted to the pharmacy system work queue.

Quick-Link™ is a fast and easy way for every member of your staff, whether technician or cashier, to enter a refill request.

Refill Assistant™ is a self-service touch-screen that can be placed on the counter or as a kiosk that gives patients the ability to place refill requests from any location that is connected to the pharmacy network-taking only seconds to place the order, without involving the pharmacy staff. With Refill Assistant, patients can avoid the need to stand in long waiting lines.

Auto Attendant/Voice Mail Feature – gives callers a menu of choices and allows for transfers within a pharmacy as well as the ability to leave voice mail messages by doctors or patients.

Custom Order Module - for expanded shipping choices and/or confirming credit card information.

Outbound Call Module - This software allows for multiple new outbound call applications. First of these is compliance calls which allows for proactive reminder calls when a prescription is due to be refilled.

Long Term Care Module – Allows for streamline orders in low to medium volume long term care facilities.